taipan Platform Privacy Notice

This page describes what we collect when you use taipan and how we keep that data protected. We collect personal information during account registration, payment processing, and gaming activity — your name, email, phone number, and payment method — so you can deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank virtual accounts (mobile banking, local payment, online payment, e-wallet) and withdraw your winnings securely.

We process your data according to Indonesian data-protection principles and international standards. Our commitment is transparency — we explain what we collect, how we use it, who we share it with, and what rights you have over your information. We do not sell your data to third parties, and we do not use it for marketing beyond account management and service improvement on taipan.

If you have questions about your privacy on taipan, contact our support team during business hours, and we will clarify how your data is handled.

What Data We Collect on taipan

We collect data in three main categories when you use taipan:

• Account information: When you register on taipan, we collect your full name, date of birth, email address, and phone number. We use this to verify your identity before your first withdrawal and to communicate important account notices.
• Payment data: When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet, our payment processors handle your e-wallet credentials. We do not store your full payment details; we retain only a reference to your verified payment method. For bank virtual-account transfers to mobile banking, local payment, online payment, or e-wallet, we record your bank account number to link deposits to your taipan account.
• Activity data: We log your account logins, deposits, withdrawals, gaming activity (live scores, Liga 1 coverage, esports betting, slot games, live-dealer tables), and chat interactions. This helps us detect fraud, resolve disputes, and improve our platform on taipan.

We also collect technical data — your device type (Android or iOS), IP address, browser type, and network connection details — to optimise platform performance and security.

How We Use Your Data on taipan

We use the data we collect on taipan for specific, lawful purposes:

1. Account management: We verify your identity, process deposits and withdrawals, and maintain your account balance and transaction history.
2. Fraud prevention: We monitor account activity for suspicious patterns — duplicate registrations, unusual withdrawal requests, or payments from mismatched methods — and take action to protect your account and our platform.
3. Service improvement: We analyse how users interact with taipan (which games are popular, which payment methods are fastest, where technical issues occur) and use this to improve our platform.
4. Legal compliance: We retain records to comply with Indonesian financial regulations and anti-money-laundering (AML) requirements.
5. Customer support: We use your contact details to respond to your inquiries, resolve disputes, and notify you of important platform updates.

We do not use your data for unsolicited marketing. We send account-related emails and in-app notifications only — such as deposit confirmations, withdrawal settlements, or security alerts on taipan.

Who We Share Your Data With

We work with third-party service providers who process your data on our behalf. These include:

• Payment Processors
• Cloud & Hosting
• Legal & Compliance

We do not sell your personal data to advertisers or data brokers. We do not share your name, email, or phone number with unrelated third parties for marketing purposes.

Cookies and Tracking on taipan

We use cookies and similar technologies on taipan to:

• Keep you logged in across sessions on your device.
• Remember your preferences (language, notification settings, payment method).
• Detect and prevent fraud (tracking logins from unusual locations or devices).
• Analyse how users navigate taipan so we can improve the interface.

Essential cookies are necessary for taipan to function; you cannot opt out without losing access to your account. Analytics cookies help us understand usage patterns but are not required for core functionality. You can adjust cookie settings in your browser, though this may affect your experience on taipan.

How Long We Keep Your Data

We retain your personal data for as long as your account is active on taipan. After you close your account, we keep records for a minimum of five years to comply with Indonesian financial-record requirements and to resolve any post-account disputes.

Account activity logs (logins, deposits, withdrawals, gaming history) are retained for the same period. Payment method references are deleted once you remove a payment method from your taipan account, though transaction records linking to that method are retained for compliance purposes.

Your Rights Regarding Your Data on taipan

Access: You can request a copy of all personal data we hold on you. We will provide this in a readable format (such as a CSV or PDF).

Correction: You can update your name, email, or phone number directly in your taipan account settings. If you need to change your date of birth or other verified information, contact support with a valid ID.

Deletion: You can request deletion of your account and associated data. However, we must retain financial records (deposits, withdrawals, and gaming activity) for the legal retention period even after account closure.

Portability: You can request your account data in a portable format (such as JSON or CSV) so you can transfer it to another platform if desired.

We do not charge fees for these requests unless they are manifestly unfounded or excessive. We will not use your data-access request as grounds to restrict your account or services on taipan.

How We Protect Your Data on taipan

We use industry-standard security measures to protect your personal and financial data on taipan. These include:

• Encryption of data in transit (HTTPS) and at rest (AES-256).
• Secure payment gateways that do not store full card or account details.
• Regular security audits and penetration testing.
• Access controls limiting employee access to customer data.
• Monitoring for unauthorised access attempts.

However, no security system is completely risk-free. We encourage you to protect your taipan login credentials, use a strong password, and log out after each session — especially on shared devices. If you suspect unauthorised access to your account, change your password immediately and contact our support team.

Jurisdiction and Data Transfer

Our services are available only where local law permits. Users are responsible for verifying that their use of taipan complies with their jurisdiction's laws. Your data may be stored, processed, and transferred across borders — our servers may be located in Jakarta, Surabaya, Bandung, or other regions in Southeast Asia and internationally. By using taipan, you consent to this international data transfer.

Contacting Us About Privacy

If you have questions or concerns about how we handle your data on taipan, contact our support team via in-app chat, email, or phone during business hours. We will address your privacy concerns promptly.

This privacy notice was last updated and applies to all users of taipan. We may update this notice from time to time; significant changes will be communicated via email and in-app notification. Your continued use of taipan after updates means you accept the revised privacy policy.